What is included in the price?

We will deliver, set up and style. The next day we will pick up, professionally launder the linens and disinfect the remaining items.

Is there a travel fee?

We deliver within 20 miles of Macomb, MI. Anything outside of 20 miles will have an additional travel fee. Please contact us for details. We reserve the right to decline due to distance.

How do I book?

Please fill out our Contact form with your name and the date of your event. We will then contact you to book your party. An invoice will be emailed for bank transfer payment, as well as a contract. Your party is not booked until your deposit has been paid and the contract has been signed.

Is there a deposit? When does the remaining balance need to be paid off?

A non-refundable 50% deposit is required at time of booking. The remaining balance must be paid in full 48 hours PRIOR to your event. Failure to pay 48 hours prior will result in cancellation of your party. Your party is not booked until your deposit has been paid and the contract has been signed. You may add additional tents if they are available but they cannot be subtracted after the initial booking.

What is your cancellation policy?

The Pixie House does not refund any cancellations. If you need to reschedule, we will do our best to accommodate your new date.

What are the penalty charges?

Any lightly damaged or stained property will result in a charge of $50. Any severely damaged, lost or stolen items will result in a fee equal to its replacement. If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night.

What type of payment do you accept?

We only accept credit card or bank transfer payments at this time.

Is there an age requirement?

We ask that all guests be 4 and over.

Do you stay and host the party?

We don’t stay and host the party, but we ensure everything is set up just as you need it.

How long is the hire period of the tent package?

Our standard package is for a one night rental. Each additional night is $25 per teepee/per night.

How much space is required?

Each set up is approximately 4 feet wide by 75 inches long. Please have the space cleared upon our arrival.

Can the tents be set up outside?

Our tents are indoor only tents.

Will you move furniture to make room for the tents?

The Pixie House requires that the designated tent area be clean and cleared of furniture. We will not move furniture to make room for your event.

How long will it take to set up? Take down?

Please allow 1 – 2 hours for set-up and approximately 45 minutes for take down. We ask that you remove the bedding and place in a bag upon our arrival.

Do my guests need to bring a pillow? Blanket?

Yes, we do not provide pillows to sleep on due to hygiene reasons. We will provide a throw blanket but if the weather is cold, we suggest providing additional blankets or sleeping bags.

How do you launder the linens? Disinfect items? What measures are you taking to prevent Covid-19?

Our sheets, mattress pad covers, blankets and pillowcases are all professionally laundered. All remaining items are wiped down with either disinfectant wipes or spray. Our tent covers will also be steamed before and after your party. All items will be left for 72 hours after they have been sanitized. We will be wearing a mask when we enter your home and will use a disinfectant spray on all items before we leave.